If you know it’s going to take over an hour to deliver fresh cooked burgers then why can’t you just tell the customer so they don’t have to wait, get cold gross food and then end up having to just go get it themselves? What a terrible waste of time and precious hard earned money.
Absolutely DO NOT order from Food Runners. Our food has been sitting at the restaurant well over 45 minutes, they won’t answer the phones, email for customer support is fake, a freaking joke of a delivering “service”. Worst delivery service we have ever used! Save yourself the hassle and headache and order somewhere else!
Have tried getting a refund for food that never arrived after 2 hrs, but of course no one answers the phone. Was delivered to someone else’s address. Can’t get ahold of a single person. Ridiculous!
Ordered from Los Gallitos. Delivery was estimated to be 1/2 hour. At that time I still had no confirmation from them so called the restaurant. No runner had arrived. The server tried to call Food Runners and the driver – no response. The food finally arrived an hour later – 1 1/2 hours from order to deliver for a BURRITO. The service sucks.
I put in an order and after an hour I called the restaurant and they had the food ready but the driver never picked it up. I called and emailed foodrunners but got no response back and the email was fake that they have on their page! I lost $20 and am so pissed! Not ordering from them again.
As requested by foodrunners here is my order number 190622 and I ordered from subway in fort bragg ca.
Placed an order and told delivery in 20-30 minutes. After an hour I called the restaurant and learned the driver hadn’t picked it up yet. Did not want cold food so the server said to call and food runners and ask for a refund. Left two messages last night and one today – still no response although their outgoing message says the return calls promptly. Unreliable and impossible to deal with. Even their support email address is fake (undeliverable). Never again! Cost me $31 to learn this lesson.
Charlene Basurto
If you know it’s going to take over an hour to deliver fresh cooked burgers then why can’t you just tell the customer so they don’t have to wait, get cold gross food and then end up having to just go get it themselves? What a terrible waste of time and precious hard earned money.
Megan Matthias
Absolutely DO NOT order from Food Runners. Our food has been sitting at the restaurant well over 45 minutes, they won’t answer the phones, email for customer support is fake, a freaking joke of a delivering “service”. Worst delivery service we have ever used! Save yourself the hassle and headache and order somewhere else!
Have tried getting a refund for food that never arrived after 2 hrs, but of course no one answers the phone. Was delivered to someone else’s address. Can’t get ahold of a single person. Ridiculous!
Maggie O'Rourke
Ordered from Los Gallitos. Delivery was estimated to be 1/2 hour. At that time I still had no confirmation from them so called the restaurant. No runner had arrived. The server tried to call Food Runners and the driver – no response. The food finally arrived an hour later – 1 1/2 hours from order to deliver for a BURRITO. The service sucks.
Traci Colbert
I put in an order and after an hour I called the restaurant and they had the food ready but the driver never picked it up. I called and emailed foodrunners but got no response back and the email was fake that they have on their page! I lost $20 and am so pissed! Not ordering from them again.
As requested by foodrunners here is my order number 190622 and I ordered from subway in fort bragg ca.
michele robb
Placed an order and told delivery in 20-30 minutes. After an hour I called the restaurant and learned the driver hadn’t picked it up yet. Did not want cold food so the server said to call and food runners and ask for a refund. Left two messages last night and one today – still no response although their outgoing message says the return calls promptly. Unreliable and impossible to deal with. Even their support email address is fake (undeliverable). Never again! Cost me $31 to learn this lesson.